Kindness Matters

Kindness Matters

Where are the keys? They must be here somewhere. I drove to Starbucks between a meeting and my flight home. Clearly, I had the keys when I arrived. The Starbucks staff helped me search. No keys. “Maybe you left them in the car?” they offered. Maybe....
The Number One Way to Show Respect at Work

The Number One Way to Show Respect at Work

I didn’t see it coming. The executives were gathered for our work on communication skills for the sake of enhancing productivity. (Poor communication skills are a leading cause of productivity loss.)  Based on their input, we had flip charts around the room each with...

Three Steps to One Simple Resolution

    Each year we make them and break them in short order. Why continue to do the same thing over and over? Your New Year’s resolution doesn’t have to be hard or frustrating. This year, make your resolutions meaningful, achievable and impactful. How? Try...