Blue Fjord Leaders Blog

The Voice for Insightful Leadership with Shelley Row, P.E.

Three Tips to Increase Productivity

Three Tips to Increase Productivity

Rain. All day. Grey and dreary. Yay! I love a rainy day. Why would anyone find a damp, overcast day appealing? Here's what I observe: On a rainy day, the to-do list is shorter because some things can't be done or are less convenient in the rain. I focus my attention...

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Four Tips to Manage Your Energy Drains and Fillers

Four Tips to Manage Your Energy Drains and Fillers

“You’re doing what?” The question came from my girlfriends during our morning run. I had explained my plan to attend a weekend meditation retreat. It wasn’t the meditation retreat they reacted to. It was the plan: Friday night concert (we already had tickets);...

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Top Leadership Tip: Just Care and Be Nice

Top Leadership Tip: Just Care and Be Nice

Some time ago, I spoke at and facilitated an Executive Leadership Program for a notable association.  The speakers were a who’s who in that industry--successful business people with a solid track record.  There were sessions on responding to RFPs, auditing and...

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Customer Service Week: Lessons from Helicopter Pilots

Customer Service Week: Lessons from Helicopter Pilots

They started with two helicopters, an office crammed into the corner of the hangar filled with beat up furniture. Today, there are eight helicopters, a flight simulator, an office building outside the hangar and services offered in three locations across the country....

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Communication Lessons from a Lightning Strike

Communication Lessons from a Lightning Strike

We were climbing out of the Denver International Airport on an overcast day with bumps typical of Denver.  I was flying from a speaking engagement in Keystone to another one in Atlanta and was engrossed in my work when…POP! Flash!  The noise and bright light came from...

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Blue Fjord Leaders Newsletter with Shelley Row, PE, CSP

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