by Shelley Row | Jun 20, 2017 | Leadership
Everyone has biases. The only thing worse than having a bias is not realizing that you do. It is in the knowing that there is opportunity to manage unintended bias. Humans are designed to crave relatedness. Millions of years ago your tribe was key to survival. Quickly...
by Shelley Row | May 30, 2017 | Leadership
It’s going to be a tough meeting. The topic is controversial and you feel strongly about the outcome. Plus, there’s a person in the meeting who routinely unnerves you. It’s the kind of situation that could easily cause you to over-react and not behave at your best. ...
by Shelley Row | Apr 11, 2017 | Leadership
Years ago, when I led an office at the Department of Transportation, we invested in a 360 assessment for the top managers and me. I looked forward to the results because I appreciate getting others’ perspectives. Or at least I thought I did— until I got the results. ...
by Shelley Row | Feb 22, 2017 | Decision-Making
You’re wired to see what you already believe. It’s a simple statement but the implications for decision-making are complex. What you already believe is built layer upon layer from your experiences which create a filter through which you see the world. Good...
by Shelley Row | Feb 7, 2017 | Neuroscience
The brain has two important electrical circuits for motivation. One activates feelings of reward and the other, feelings of threat. Whether staff, teams or clients, the reward circuit is the more reliable, long-term motivator of behavior. Unfortunately, the threat...